Answers to Frequently Asked Questions (FAQs) are organized into the following categories:
1. SHIPPING COSTS AND POLICIES
2. ORDERING AND PAYMENT PROCEDURES
3. SECURITY
1. SHIPPING COSTS AND POLICIES
Q. What are your shipping costs?
A. Standard shipping (5-7 days) is free to U.S. addresses for orders of $39 or more. If your order is $39 or more and you prefer faster delivery, Priority Mail (2-3 days) shipping is available for a charge of $4.99.
For orders less than $39, there is a standard shipping charge of $3.99 and a charge of $4.99 for Priority Mail.
You can always see shipping charges before you place your order. Place your items in your shopping cart and you’ll get an estimated shipping cost.
Q. How are orders shipped?
A. We use the USPS for almost all shipments. For larger orders (usually 13 pounds or more), it’s more economical to ship via FedEx.
All shipments have tracking numbers, so if you’d like precise information about the location of your order, please email ([email protected]) for this information.
Q. How long will it take for me to receive my order?
A. It’s our policy to ship orders within 24 hours of receipt. The delivery time is a function of the service level (Parcel Post, Priority Mail, First-Class Mail) selected and the distance the package travels.
Priority Mail orders take 2-3 days. You can select at checkout to have your package shipped using this service.
Parcel Post orders take from 2-9 days. The major factor is the distance the package travels between you and us (Tucson, Ariz.).
First-Class Mail takes 3-5 days.
Q. Do you ship outside the U.S.?
A. Yes, we do. If you’d like to know the postage charge before you order, please send an email ([email protected]).
Q. How can I view the status of my order?
A. It’s easy. Click on the My Account tab at the top right corner of our home page. Then click on the My Orders tab found in the column on the left side of the page.
2. ORDERING AND PAYMENT PROCEDURES
Q. Do I need a PayPal account to order?
A. No. You can use a credit card (Visa, MasterCard, Discover, American Express) or PayPal.
Q. Do you take phone orders?
A. Yes. Please call 520-399-6277 (Mountain Time) to place your order. A receipt for your order will be included in your shipment.
Q. Do you accept payments by mail?
A. Yes. Please mail your check or money order to:
GOOD CAUSE WELLNESS
7826 E Mackenzie Drive
Scottsdale AZ 85251
Please understand it will take a few additional days to ship orders paid by check. This is necessary to allow time for the check to be deposited and clear the bank.
Q. I’m a returning customer, but don’t remember my password. What do I do?
A. On the bottom of all pages, there’s a link "LOST PASSWORD.” Click on the link and you'll get directions to reset your password.
3. SECURITY
Q. Is your website secure?
A. Yes. After you place items in your cart, you’ll be automatically directed to a secure web site to process your payment.
You'll notice the site address starts with "https". The extra "s" indicates an additional encryption/authentication layer is active. This method is widely used for security-sensitive communications.
Additionally, we cannot access your payment information. We receive an acknowledgment of your payment, but do not see your credit card number or other information. This is for your protection and security.
Q. When is my credit card charged?
A. Your card is charged when your order is placed. This is done automatically by the online payment service we use. In most cases, your order will ship within 24 hours of your placing the order. You’ll be contacted in the rare instance an item is not available or is back-ordered.
